Privacy Policy

Privacy Policy for My Fence Guy

Effective Date: January 1, 2025

My Fence Guy (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myfenceguyct.com (the “Site”) or use our fence installation and related services. Please read this policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you interact with our Site or services, including but not limited to:

Contact information (name, email address, phone number, mailing address)
Property information related to fence installation quotes and services
Communications and correspondence with our team
Service preferences and project requirements
Billing and payment information, when applicable
Any other information you choose to provide via contact forms, phone calls, or email

1.2 Automatically Collected Information

When you access our Site, we automatically collect certain information through cookies, web beacons, and similar tracking technologies, including:

Device information (browser type, operating system, device type)
IP address and approximate geographic location
Pages viewed, links clicked, and time spent on pages
Referring website or source
Date and time of visits
User interactions and engagement patterns
Session recordings, heatmaps, and scroll behavior (via Microsoft Clarity)

2. Analytics and Tracking Technologies

We use the following third-party analytics and tracking services to understand how visitors use our Site, improve user experience, and optimize our marketing efforts:

2.1 Google Analytics

We use Google Analytics to collect information about Site usage, including pages visited, session duration, and user demographics. Google Analytics uses cookies and may collect your IP address. For more information on how Google uses your data, please visit Google’s Privacy Policy at https://policies.google.com/privacy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2.2 Google Search Console

We use Google Search Console to monitor and analyze how our Site appears in search results and to identify technical issues. This tool provides aggregated, anonymized data about search queries and does not collect personally identifiable information directly from users.

2.3 Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our Site through session recordings, heatmaps, and behavioral analytics. Clarity may record mouse movements, clicks, scrolls, and page content viewed during your session. Microsoft Clarity does not collect passwords, payment information, or sensitive form field data. For more information, please visit Microsoft’s Privacy Statement at https://privacy.microsoft.com/privacystatement.

2.4 Meta (Facebook) Analytics

We may use Meta Pixel and related analytics tools to measure the effectiveness of our advertising campaigns and understand user behavior on our Site. This allows us to deliver more relevant advertisements and measure conversions. For more information about Meta’s data practices, please visit https://www.facebook.com/privacy/explanation.

2.5 Future Analytics Tools

We reserve the right to implement additional analytics, advertising, or tracking tools in the future to improve our services and marketing efforts. Any new tools will be subject to this Privacy Policy and applicable laws. We will update this Privacy Policy to reflect material changes in our data collection practices.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our fence installation services
To respond to inquiries, provide quotes, and communicate about projects
To process transactions and send related information
To send marketing communications, newsletters, and promotional materials (with your consent where required)
To personalize your experience and deliver content relevant to your interests
To analyze Site usage and improve our website and services
To detect, prevent, and address technical issues and security concerns
To comply with legal obligations and enforce our terms

4. AI-Generated Content Disclosure

Certain content on our Site, including but not limited to images, blog posts, service descriptions, and informational articles, may have been created or assisted with the use of artificial intelligence (AI) tools. While we strive to ensure all content is accurate and helpful, AI-generated content is provided for informational purposes only and should not be considered professional advice. We review AI-generated content for accuracy, but we cannot guarantee that it is free from errors or omissions.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. Cookies are small data files placed on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

Essential Cookies: Required for basic Site functionality
Analytics Cookies: Help us understand how visitors use our Site
Advertising Cookies: Used to deliver relevant advertisements
Functionality Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, analytics, and marketing assistance
Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
Protection of Rights: We may share information to protect our rights, safety, and property, or that of others
With Your Consent: We may share information with third parties when you have given explicit consent

7. Children’s Privacy (COPPA Compliance)

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at (203) 746-1100. If we become aware that we have collected personal information from a child under 13, we will take prompt steps to delete such information from our records in accordance with the Children’s Online Privacy Protection Act (COPPA).

8. Your Privacy Rights

8.1 General Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the information provided below.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request limitation of processing under certain circumstances
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise your GDPR rights, please contact us at (203) 746-1100. We will respond to your request within 30 days.

8.3 Connecticut and New York Residents

Residents of Connecticut and New York may have additional privacy rights under applicable state laws. We are committed to complying with all applicable state privacy regulations. Please contact us to exercise any rights you may have under state law.

9. CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act regarding commercial email communications. When you subscribe to our newsletter or receive promotional emails from us:

We will not use false or misleading subjects or email addresses
We will identify the message as an advertisement where required
We will include our physical business address in all emails
We will honor opt-out/unsubscribe requests promptly (within 10 business days)
We will provide a clear and conspicuous way to unsubscribe from future emails

To unsubscribe from our marketing emails, click the “unsubscribe” link at the bottom of any email or contact us directly.

10. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by My Fence Guy. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to Do Not Track signals. However, you can manage your tracking preferences through your browser settings and the opt-out tools provided by our analytics partners.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

My Fence Guy Phone: (203) 746-1100

Website: myfenceguyct.com

Service Areas: Connecticut and New York

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